FAQs
How are the sizes calculated?
We offer several different manufacturers and artisans, and each of them have a bit of different sizing, some items run smaller, and some true-to-size. They are almost never bigger. We try to have a size chart per product, but if the product you want does not have one reach out to support@shoppiccoliandco.com
In sizing what does 3 mean? 3 years?
All of our sizes are in months except when followed by a T. This means that 3 means 3 months, while 3T means 3 years.
We offer sizes from 0 (newborn) until 10T (10 year olds).
What are the international taxes, duties, etc. that I have to pay?
If you are outside the USA, you must talk to your local authorities to understand the costs of importing goods. We do not refund duties/local taxes, nor shipping companies brokerage fees.
What are the different shipping options you offer and costs?
The costs for shipping will be reflected during checkout based on your location, and added to your total prior to checkout. Most countries have the possibility to choose from:
- Standard Shipping
- Expedited Shipping
- Non-insured Economy Shipping
- Free shipping for orders over a certain amount (amount varies per country)
For Standard Shipping we have noted that in the USA orders are delivered within 4 business days.
Outside the USA, Standard Shipping can take up to 5 weeks to be delivered, with the average being 2-3 weeks. It depends mostly on the local country regulations when it comes to importing goods, and how much of a backlog each country has due to Covid.
For Expedited Shipping, delivery times are usually 2 days in USA, and 1 week for the rest of the world. These are estimated times of the companies we work with like Fedex, UPS, DHL etc. Failure of them to deliver on time will not be our responsibility.
Some countries have the option to choose non-insured economy shipping. This shipping method is quite economical but Piccoli&Co is not to be held responsible for lost/damage packages if you choose this non-insured shipping method.
May I cancel my order?
We cannot cancel any order placed. We do not refund orders back to original payment method.
I qualified for free shipping, what type of shipping will I get?
Free shipping means your order will be sent using Standard Shipping which takes 1-4 days in the US, and 2 weeks on average for the rest of the world.
When will I receive my order?
Orders are shipped within 2-3 business days using a Standard Shipping Method unless you have selected an Expedited one. We have noted that in the USA orders are delivered within 7 business days.
Standard Shipping Orders outside the USA can take up to 6 weeks to be delivered, with the average being 2-3 weeks. It depends mostly on the local country regulations when it comes to importing goods and how much of a backlog each country has.
No matter the location though, orders are always traceable/trackable.
There are certain countries in which we cannot provide standard shipping, for those Expedited Shipping is the default and orders will be sent using either UPS, Fedex, DHL, or alike and delivery times are within 7 business days on average.
What do I do if I never receive my order?
In the unlikely event your order is missing, and over 70 business days have passed, please contact us at support@shoppiccoliandco.com to arrange a new shipping or give you a refund.
IMPORTANT If your tracking shows as delivered, we will not arrange a new shipping nor refund you. We advise you to contact your local post in order to locate the item if it hasn't arrived to you.
What do I do if I received a defective order?
Our products are carefully inspected before shipping, if for any reason there are damages incurred while in transit you must notify us as soon as you get the package by emailing hello@shoppiccoliandco.com with a picture/s of the damaged goods and send the defective item back within 3 business days.
How do I make sure I order the right size?
We provide a size chart table for you to verify the size/measurements of your little one before placing an order. However, we are stockists of different manufacturers and there are some items that run smaller than others. We try to specify that under each product, nevertheless, if the product you ordered is too big/small for your little one we will be happy to exchange it for you, if we have the size.
How do I contact your company if my question isn’t answered here?
You are always welcome to get in contact with us by emailing support@shoppiccoliandco.com or write in the form below