Refund policy

Returns, Exchanges, and Store Credit

All sales are final unless a Product is expressly eligible for return under this Section 9 of our T&Cs. Once an order has been placed by the Customer, it cannot be cancelled or modified.

By completing checkout, the Customer expressly acknowledges and agrees to this Section 9 in its entirety, including the Store-Credit-only remedy and the final-sale designations below.

9.1 Store Credit Only; No Cash Refunds

Piccoli & Co does not issue cash refunds to the original payment method. All approved returns are reimbursed exclusively in the form of Store Credit. Store Credit has no cash value, is non-transferable, may not be assigned or resold, may not be redeemed for cash, and may be redeemed only on shoppiccoliandco.com toward the purchase price of eligible Products.

Store Credit expires six (6) months from the date of issuance. Customers may submit a written request to extend the expiration period by emailing hello@shoppiccoliandco.com before the credit expires. Extensions are granted at Piccoli & Co’s sole discretion, are not guaranteed, and may be denied without cause or explanation. Unused Store Credit is forfeited upon expiration and is not refundable, reissuable, or extendable, except where applicable state unclaimed-property or gift-card escheat law requires otherwise, in which case Piccoli & Co will comply to the minimum extent legally required.

9.2 Return Window and Authorization

Return or exchange requests must be initiated within five (5) calendar days of the delivery date reported by the carrier’s tracking. To initiate a return, the Customer must email hello@shoppiccoliandco.com with the order number, a description of the reason for return, and any requested photographs. A return address will be provided by Piccoli & Co upon approval. The Customer must ship the return within five (5) calendar days of an order marked as delivered.

Returns initiated after the 5-day window, and returns shipped to an address other than the RMA-designated address will not be accepted. Such parcels will, at Piccoli & Co’s sole discretion, be (a) returned to the Customer at the Customer’s expense, (b) held for pickup at the Customer’s expense, or (c) after thirty (30) days of unclaimed status, destroyed or donated, in each case with no Store Credit issued.

9.3 Final Sale Items

The following Products are final sale and are not eligible for return, exchange, Store Credit, refund, or price adjustment for any reason, including sizing, fit, color perception, or change of mind:

1.        Any Product discounted twenty percent (20%) or more from its regular price, and all sale, clearance, outlet, markdown, and promotional items regardless of discount amount;

2.        Customized, personalized, monogrammed, embroidered, engraved, altered, or made-to-order items (slight variations are inherent to the artisanal process and are not defects);

3.        Baptism, christening, and similar ceremonial garments, due to their specialized and personal nature;

4.        Seasonal and limited-collection items, including holiday collections (Christmas, Easter, and similar), which are produced in limited quantities and reserved specifically for each Customer at the time of purchase;

5.        Swimwear and intimate apparel, for reasons of hygiene and sanitation, whether or not discounted;

6.        Pre-order and back-order items (which, once placed, cannot be cancelled, returned, or exchanged);

7.        Gift cards, Store Credit, and loyalty rewards;

8.        Items purchased in whole or in part using Store Credit, gift cards, or loyalty rewards;

9.        Any Product marked “final sale,” “non-returnable,” or with similar designation at the time of purchase;

10.    Products shipped to a destination outside the United States where return would require an international re-import with duties payable.

By completing checkout, the Customer expressly acknowledges and agrees to the final-sale status of these items and waives any right to cancel, return, or exchange them, except where such waiver is invalid under mandatory consumer-protection law.

9.4 Condition Requirements

To be eligible for Store Credit, returned Products must be received by Piccoli & Co in perfect condition. “Perfect condition” means:

1.        Zero signs of wear, use, or handling beyond a reasonable try-on;

2.        All original tags, hangtags, labels, packaging, dust bags, boxes, ribbons, tissue, and accessories attached and intact;

3.        Unwashed and unlaundered;

4.        Unaltered, untailored, and undamaged;

5.        Free of stains, marks, pilling, pulls, odors (including perfume, smoke, cooking odors, detergent, or body odor), cosmetics, makeup, pet hair, and any other contamination.

Any Product failing to meet these requirements is ineligible for Store Credit and will, at Piccoli & Co’s sole discretion, be either returned to the Customer at the Customer’s expense or destroyed, with no Store Credit, refund, or other compensation issued.

9.5 Inspection and Sole Determination

All returns are subject to inspection by Piccoli & Co upon receipt. Piccoli & Co’s determination of Product condition, eligibility, and compliance with this Section 9 is final and binding, subject only to the dispute-resolution provisions of Section 19.

9.6 Processing Window

Store Credit will ordinarily be issued within ten (10) business days after Piccoli & Co receives and completes inspection of the returned Product. Processing times may be longer during high-volume periods, holidays, or other circumstances beyond our reasonable control.

9.7 Return Shipping and Risk of Loss

The Customer is solely responsible for all return shipping costs. Piccoli & Co does not provide return shipping labels and does not reimburse return shipping costs as Store Credit or otherwise. Original outbound shipping charges are non-refundable and will not be provided as Store Credit.

Risk of loss during return shipping rests entirely with the Customer until the Products are physically received and accepted at Piccoli & Co’s designated return address. We strongly recommend traceable and insured shipping. Piccoli & Co is not responsible for returns that are lost, damaged, delayed, or misdelivered in transit, and no Store Credit will be issued for returns we do not physically receive.

9.8 International Returns and Customs

International Customers must complete all applicable customs return forms and must select the “Returned Goods” option (or local equivalent) so that the return parcel is not assessed import duties or VAT upon re-entry into the United States. Piccoli & Co will not accept, collect, or pay customs duties, taxes, or import fees on any return parcel. Parcels on which such charges have been assessed will be refused at the port of entry and returned to the Customer by default, at the Customer’s expense, with no Store Credit issued. International import duties, customs fees, VAT, and other charges originally paid by the Customer are non-refundable under any circumstances. International return shipping, including any applicable return duties and brokerage fees, is the sole responsibility of the Customer.

9.9 Refused, Undeliverable, and Unclaimed Shipments

If a Customer fails to collect a package on time, provides an incorrect or incomplete delivery address, refuses delivery, or otherwise causes a package to be returned to Piccoli & Co as undeliverable or unclaimed:

1.        The actual shipping amount Piccoli & Co paid to ship the original order will be deducted from any Store Credit issued, even if the order qualified for free shipping at checkout;

2.        Re-delivery requires payment by the Customer of new shipping costs and any applicable re-delivery fees;

3.        Customs duties, taxes, and import fees paid on the original shipment remain non-refundable.

9.10 Bundle and Multi-Item Returns

If any Product sold as part of a bundle, set, “buy-more-save-more” offer, or multi-item discount is returned, the bundle or multi-item discount is automatically void. Store Credit for the returned items will be calculated against the non-discounted unit price applicable to the retained items, and any resulting difference will be deducted from the Store Credit issued or, at our election, invoiced to the Customer.

9.11 Serial Returns, Wardrobing, and Abuse

Piccoli & Co reserves the right, in its sole discretion, to refuse returns and to suspend, restrict, or terminate the Accounts of Customers whom Piccoli & Co determines, based on return history, order patterns, or other indicia, to be engaged in serial returning, wardrobing (wearing and returning), return fraud, or other abuse of this return policy. Where such conduct is identified, Piccoli & Co may (a) decline future orders from the Customer, (b) refuse to accept further returns, (c) withhold or revoke Store Credit, and (d) pursue any legal or equitable remedy available.

9.12 Breakage and Post-Use Damage

Once a Product has been worn, used, washed, handled beyond reasonable try-on, or placed into service, the Customer assumes full responsibility for its condition and for any subsequent damage. Piccoli & Co will not accept returns, exchanges, or issue Store Credit for Products that break, tear, wear, fade, shrink, stretch, stain, or are otherwise damaged due to wear and tear, accidental damage, improper laundering, improper care, or any cause occurring after delivery.

9.13 Chargebacks and Payment Disputes

Customers agree to contact Piccoli & Co at hello@shoppiccoliandco.com and to work in good faith to resolve any order dispute before initiating a chargeback, payment dispute, or reversal with any bank, card issuer, or payment processor. Initiating a chargeback in violation of this Section, or in circumstances where the Customer has already received the Products substantially as ordered, constitutes a material breach of these Terms. In such cases, Piccoli & Co may (a) immediately suspend or terminate the Customer’s Account and decline future orders, (b) recover the disputed amount, chargeback fees, collection costs, and reasonable attorneys’ fees, (c) submit all transaction evidence to the payment processor in defense of the chargeback, and (d) report the matter to fraud-prevention networks, credit bureaus, and civil or criminal authorities where permitted by law.

9.14 Changes to Return Policy

Piccoli & Co may modify this return policy at any time. The policy in effect at the time an order is placed applies to that order; subsequent modifications do not apply retroactively unless expressly stated.